Delivery and Service

The machine will be ready to use out of the box. The hopper is in a separate box and simply needs to be placed at the front of the machine. Just add some nuts, some power and your first jar of nut butter will be tapped before you know it.

Since delivery time is dependent on a few factors, such as amount of machines and the destination, we can't make any guarantees. In general, we should be able to get your machine(s) to you within a week after placing a final order.

Not to worry! E-mail us or call us. You can find the appropriate phone number / email address on our contact overview page. In case you need technical help with your machines contact us here. We'll be able to setup a voice- or video call to assist you as best as possible.

We pack each machine in a size-appropriate transport box, which will be fastened to a pallet. We will determine the ideal pallet size and will prepare the order for any kind of transport. Our chosen preparations are always based on the amount of machines, the manner of transport, and any additional wishes and requests by the customer.

Absolutely not a problem! We offer worldwide shipping. Any accompanying and required documentation is no problem either and will be provided through careful discussion with the buyer!